At ProConnect, each professional is carefully screened by a third party company specializing in background checks to make sure they meet our high standards.
Approval Steps:
Each service offering has different licensing requirements.
After booking, you will receive an email that lets you know when a Pro is en route to your home. This email contains a profile picture and the person’s name so you’ll know exactly whom to expect.
You’ll also receive this information in a link sent via text message (If you used a mobile phone number) that tells you help is on the way.
If you are one of the lucky folks using our iPhone or Android app you will get a push notification, and you can track your pro right on your iPhone.
Not at this time. Part of the ProConnect experience is the ability to book professionals on-demand. In order to maintain maximum availability, we refer professionals based on who’s closest to you and best equipped to meet your needs at a given time.
Remember, all of our Pros are extensively screened and must maintain high customer satisfaction ratings in order to be part of our team.
Our independent service Pros are thoroughly screened and they are reviewed by our customers. We monitor these metrics in real-time, and we only refer the ones who consistently meet our high standards.
If for any reason your experience if not what you hoped it should have been, let us know, and we will do whatever we can to make it right.
To ensure quality service and customer satisfaction, we only work with the best Pros available. Once these professionals join our network, we let customers like you have the ultimate say as to whether they’re maintaining our high standards.
All of our ProConnect Pros must reach and maintain a 4-star rating or above. And if that’s not enough, our work is also backed by our ProConnect Consumer Protection Plan. That means we stand behind the quality of our referred pros. If you're not satisfied, we guarantee that we will send out another pro or refund 100% of the money you paid to ProConnect.