After helping our customers complete hundreds of thousands of home improvement jobs across the country—from carpet cleaning and plumbing to appliance repair, electrical services, and more—we created the ProConnect Home Safety Ranking Index. What we have learned over the years is that customers, more than anything, want to ensure they maintain a healthy and safe home. Home safety is not just about adding an alarm system or having smoke detectors; it is also about keeping your home well maintained.
Homeowners increasingly want to keep up with their home maintenance to reduce the risk of fires, floods, earthquake damage, and even break-ins. The independent professionals in the ProConnect network have helped thousands of customers reduce fire risks in their homes by replacing dirty vents and identifying improperly installed electrical switches and outlets. They have also reduced flood and earthquake risks by inspecting and repairing broken water pipes, sewer mains, and making sure water heaters are earthquake strapped and have properly installed overflow vents.
Consumers are also rightly concerned about who is coming inside their home. With that in mind, we created our Home Safety Ranking index to help all homeowners understand how their city and state ranks for home safety.
Our methodology was as follows: We sent a survey to 65,000 of our customers asking them how safe they feel in their homes, how they protect their homes, and what are their biggest safety concerns in their homes and neighborhoods. We took our survey responses and used the U.S. Census data that ranks each city on a crime index of 1-100 (100 being the safest). The two data points were then combined to determine our own proprietary safety grade for each city.
Our Home Safety Ranking Index includes actual survey results, quotes from our customers, and the percentage of professionals who sought to join our network that have failed our background check.
We understand how important it is to trust someone who is working to make your home safer. This is why our standards for accepting professionals into our network are high. Since 2015, we have rejected over 15% of professionals seeking to join the ProConnect network.
We hope that by providing this level of detail for each city we serve we are helping communities better understand how they can keep their homes, families, and friends safe.